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Returns & Shipping – touchofjoyx.com

Returns and Shipping
Shipping Policy:
All Pre-ordered Bespoke Wigs have a processing time of 14-21
working days and shipment time of 1-3 working days. (excluding
weekends and major holidays).
All Ready to Ship Bespoke Wig orders have a processing time of 1-2
working days and a shipment time of 1-3 working days.
All Product Orders have a processing time of 2-3 working days and a
shipment time of 1-5 working days.
If we are experiencing a high volume of orders, shipments may be
delayed by a few days. Please allow additional days in transit for
delivery. If there will be a significant delay in the shipment of your order,
we will contact you via telephone/email.
Shipping rates: Shipping charges for your order will be calculated and
displayed at checkout. Tracking information will be sent to you once your
order is complete and sent.
Exchange/Returns Policy:
Due to the nature of our products, all sales are final. Processing occurs
immediately after purchase so please double check your order before
submitting as there are no exchanges allowed. Once you receive your
order If there is an error on our end please contact us within 3 working

days of receiving the wig unit. Do not cut off the excess lace, if the lace
has been cut there is nothing we can do. After our examination if we find
any faults, we can make any corrections needed. Feel free to contact us
by email- touchofjoyx@outlook.com we aim to respond within 48 hours.
Once the package is shipped, Touch Of Joy is no longer responsible for
the delivery of the order. Touch Of Joy is not responsible for packages
lost during shipment. If there is an issue, please contact the carrier with
your tracking number to file a claim. We cannot and are unable to file a
claim for an item that was sent in your name. Please be sure that your
shipping address is correct when placing your order. We will not replace
or refund orders that are lost due to incorrect addresses. If your package
is returned due to an incorrect address, you will have to pay the shipping
fee to have it sent back out again.

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